Hire Pauline Hughes, Customer Support Writer

Thanks for the job! I wrote this for someone who's stuck and in a hurry.

HOW DO I CHANGE MY BILLING DATE?

You can move your billing date once per billing cycle. It takes about one minute.

ON YOUR PHONE

1. Open the app and tap your photo in the top right corner.
2. Tap Account.
3. Tap Plan and billing. (It's under "Your subscription," near the bottom.)
4. Tap Change billing date.
5. Pick a new date from the calendar. You can choose any day from 1 to 28.
6. Tap Save. You'll see a green message that says "Billing date updated."

ON A COMPUTER

1. Go to the website and sign in.
2. Click your name in the top right corner, then Account settings.
3. Click the Billing tab.
4. Click Change billing date, pick a day, and click Save.

WHAT HAPPENS TO MY NEXT CHARGE?

• If you move the date later, you get those extra days free. We don't charge for them.
• If you move the date earlier, we charge a small amount for the extra days on your new date. You'll see the exact amount before you tap Save.

WHY CAN'T I PICK THE 29TH, 30TH OR 31ST?

Some months don't have those days. Picking 1 to 28 means your charge always lands on the same date.

I DON'T SEE "CHANGE BILLING DATE"

This usually means you signed up through the Apple App Store or Google Play. Your billing date is set by them, not by us. Here's how to check: in the app, go to Account and look under "Billed through." If it says Apple or Google, you'll need to change it in your phone's subscription settings.

STILL STUCK?

Tap Help in the app and choose "Billing." Please include the email on your account so we can find it fast.

NOTE FOR YOUR TEAM

I followed these steps on both iPhone and the website. On iPhone, the "Plan and billing" button is hidden until you scroll, which is probably why people can't find it. Might be worth moving it up!

Hope this helps someone get unstuck. — Pauline 🌱